Subject: RE: Partial order shipped
From: Sagaya Suresh Kumar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, LMG WMS <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>, "Sindhur Kumar Jakku (TCS)" <[email-masked]>, Snehel Mitra <[email-masked]>, "Shaiju Sathyan (TCS)" <[email-masked]>, "Madhu PS (TCS)" <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <
Cc: Escalations Dxbteam <[email-masked]>, Noor Alkatib <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Saif <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <alexan
Date: Mon, 16 Dec 2019 13:48:10 +0000

Dear Jessie,

If customer able to wait until to get this tech issue resolved. Please do with Normal process for Refund.

Thanks!

Regards
Sagaya Suresh
+966 565165997
From: Jessie Caparas <[email-masked]>
Sent: Monday, December 16, 2019 4:32 PM
To: Sagaya Suresh Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>; LMG WMS <[email-masked]>; Gaurav Kumar (TCS) <[email-masked]>; Sindhur Kumar Jakku (TCS) <[email-masked]>; Snehel Mitra <[email-masked]>; Shaiju Sathyan (TCS) <[email-masked]>; Madhu PS (TCS) <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Noor Alkatib <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohd Saif <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Sidhartha Bhimania <[email-masked]>; Lalit Ratnala <[email-masked]>; Aniket Mhangore <[email-masked]>
Subject: RE: Partial order shipped
Importance: High

Hi Sagaya,

What do you mean by manual refund?

There is no means for us to do the manual refund even if we escalate to tech.

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 16, 2019 4:40 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; Sindhur Kumar Jakku (TCS) <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Shaiju Sathyan (TCS) <[email-masked]<mailto:[email-masked]>>; Madhu PS (TCS) <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Noor Alkatib <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Aniket Mhangore <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial order shipped

Dear Team – Order item cancel in WMS(SAHLA) , But Cancellation not reflecting in Hybris

Kindly communicate to customer and provide manual refund to close this case!!

Missing item: 157815585 - - NYX Professional Make up Tinted Brow Mascara.

Order number: 6454580985

Incident - INC0603002

Regards
Sagaya Suresh
+966 565165997
From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 16, 2019 3:03 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Noor Alkatib <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial order shipped

@Sagaya Suresh Kumar<mailto:[email-masked]> please check and update

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 16, 2019 2:59 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Noor Alkatib <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Partial order shipped
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6454580985, customer placed the order for 6 items. Customer already received the 5 items and 1 item is not shipped from the warehouse which is 157815585 - - NYX Professional Make up Tinted Brow Mascara.

Agent has already escalated the case to concern team and we have not received any revert on the case, so we request you to look into this and if the item is not available than do the cancellation for the item.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 16, 2019 4:03:08 PM
Subject: Partial order shipped

Hi Team,

Problem Statement: Partial order shipped
Order Date : Nov 29, 2019

Delivery Date: 11/29/19 ,
11/30/19

Order ID:6454580985

Tracking ID:290065948620,  290066166524

Assistance Required: We can see there is one  item has not been shipped yet which is (157815585 - - NYX Professional Make up Tinted Brow Mascara).

  ), kindly check and revert

Regards,
Noor

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