Subject: Product Information
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Dec 2019 20:42:51 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 293763 

Customer wish to know if the crib handle on this item has a button or lock to adjust the rail on one side, and on other side can the rail be adjusted down. 
https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Baby-Cribs/BABYSHOP-Dream-On-Me-Synergy-2-in-1-Convertible-Crib/p/162152456 

We have escalated as per the matrix however, we are not receiving a response on the same. Please look into this. Thank you for your help! 

Regards, 
Apoorv