Subject: RE: Store Complaint
From: Jessie Caparas <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 15 Dec 2019 11:33:47 +0000

Hi @Hamza Hafeez<mailto:[email-masked]>

We are not getting a reply for this escalation since November 21.

Please advise who do we forward this complaint to.

Regards,
Jessie

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 9, 2019 2:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 244144

Customer made a purchase at Shoemart, Bur Dubai(Near Al fahidi metro station) and returned the item due to bad quality product he received. He is saying that he does not want to have the item repaired but wants a replacement or cash refund.

Attached is the customer's return receipt. Customer is requesting for a call: 0553221676

The invoice #200531024910 dated:11 Oct 2019 and Return RI:117001 dated:1 Nov 2019

We have escalated this to store related team as per the matrix on Nov 21, 2019 and no response regarding the same.

Please look into this and advise. Thank you.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com