Subject: C&C RTS Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Dec 2019 18:14:01 -0700 (MST)

Hi Team, 

With reference to the order number: 6452479138 
Ticket ID: 314922 

Customer reported to us on chat that he no longer wish to receive this order. We escalated to the store to process an RTS however, they are facing some issue in processing the RTS. I have attached their response as a screenshot. 

Please look into this and advise on how should we proceed further as we are not even able to create an RMA in this case and have it processed via Jira. Thank you for your help! 

Regards, 
Apoorv