Subject: Re: WWD Delivery Delayed
From: Apoorv Joshi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 14 Dec 2019 13:34:14 -0700 (MST)

Hi Seeta, 

Please ignore previous email. 

Below order is from Tabuk, which is 1200 KM away from Riyadh. We have escalated this to Jeddah and Riyadh teams already and they both are saying they will not deliver this item. So please advise the concerned team who will be able to deliver this as on the map the customer's location is only nearby to Jeddah and Riyadh. According to Jeddah team, the order does not belong to them. According to Riyadh team, the location is too far. Dammam is already too far. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "M Ataullah" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 15 December, 2019 02:03:30 
Subject: Re: WWD Delivery Delayed 

Hi Seeta, 

Below order is from Tabuk, which is 1200 KM away from Riyadh. We have escalated this to Jeddah and Riyadh teams already and they both are saying they will not deliver this item. So please advise the concerned team who will be able to deliver this as on the map the customer's location is only nearby to Jeddah and Dammam. According to Jeddah team, the order does not belong to them. According to Riyadh team, the location is too far. Dammam is already too far. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "M Ataullah" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 14 December, 2019 18:49:34 
Subject: Re: WWD Delivery Delayed 

Hi Apoorv, 

please escalate the case to concern team. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, December 14, 2019 6:24:30 AM 
Subject: WWD Delivery Delayed 

Hi Team, 

problem statement; WWD Delivery delayed, 
Order number : 6450933377 
Ticket ; 334259 
Assistance required; urgently deliver or initiate the refund, 

The order was placed on 11.11.2019, and till now it's not delivered, ceven this issue escalated to the jedda team, they replied the Tabuk is not belong to Jeddah. then it's escalated to other team many times but they didn't reply yet, now the customer request to cancel the order and refund money, 

Kindly take a look at this ticket and assist us further, 

Regards 
Syed Ataullah