Subject: Re: Wrong Delivery Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Dec 2019 11:04:33 -0700 (MST)

Hi Team, 

Any updates on the below case? 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 13 December, 2019 06:51:10 
Subject: Wrong Delivery Issue 

Hi Team, 

With reference to the order number: 6453262146 
Ticket ID: 327658 

Shipa has shared POD for the delivery in this ticket with the national ID however, again the National Id is different than what customer shared with us and customer is denying he never received this order. Please find attached the POD and national ID shared by the customer. 

Value of the order is SAR 201 and it is showing delivered on Nov 29, 2019 on the tracking. 

Please advise. Thank you for your help! 

Regards, 
Apoorv