Subject: Re: Assistance with respect to ticket id - 324576
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Dec 2019 06:18:04 -0700 (MST)

HI MANISH, 

Please email customer with the pod picture and ask the customer if it's there national id number or not? 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 14, 2019 11:31:47 AM 
Subject: Assistance with respect to ticket id - 324576 

Hi Team, 

We request you to help us to resolve the below issue as we have escalated twice for the same. 

Problem Statement: (Partially shipped order) 
Order Date: 31-Oct-2019 
Pickup completed Date: 22/11/19 
Order ID: 6449635908 
Tracking ID: 201911101283015 
Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped only 1 item. 

Customer history: 1 ITEM OUT OF 2 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The item which is not shipped is 159544588 - - Juniors Full Length Tights - Set of 2 and the cost of the item is SAR 21.00