Subject: FW: Wrong Delivery Issue
From: Mohd Imran <[email-masked]>
To: ShipaDelivery Support <[email-masked]>, Amr Essam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Dec 2019 12:48:18 +0000

Hi Ship team,

Can you please get this cross checked on priority.

Regards
Imran
From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 13, 2019 5:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Wrong Delivery Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453262146
Ticket ID: 327658

Shipa has shared POD for the delivery in this ticket with the national ID however, again the National Id is different than what customer shared with us and customer is denying he never received this order. Please find attached the POD and national ID shared by the customer.

Value of the order is SAR 201 and it is showing delivered on Nov 29, 2019 on the tracking.

Please advise. Thank you for your help!

Regards,
Apoorv
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