Subject: RE: Careem Voucher Issue
From: Mohd Imran <[email-masked]>
To: Mithil Shah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Dec 2019 12:42:33 +0000

Hi Mithil,

Please share more details of this voucher, as customer is unable to use NOW25.

While applying it is reflecting as expired one.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 13, 2019 3:03 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Careem Voucher Issue

External email sender, please take precaution.
Hi Team,

With reference to the Ticket ID: 310932
Order number: 6455494457

Customer received the Careem voucher against this order and customer confirmed that he is a new user. When he tried using the voucher he is getting the error this voucher is expired. He is using it for Careem Now feature as well. Please find attached the screenshot of the error. We raised a Jira for the same under REL-74929 but we are receiving no replies and customer chasing for a resolution here.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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