Subject: RE: Partially Shipped Order
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Dec 2019 12:35:03 +0000

Hi Apoorv,

Please cancel the remaining item, if customer is insisting for refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 13, 2019 5:34 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Partially Shipped Order

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6452571223
Ticket ID: 302451

Customer has reported to us over chat on Dec 2, 2019 that he only received 2 items out of the 10 items that he placed an order for. Upon checking this order we can see that only 2 items were shipped out via Aramex and rest of the items still have not shipped. The status of this order is still showing in progress on hybris and we have escalated for the same to warehouse to confirm if they are going to send the remaining items or how we need to proceed further but we have received no response on the same.

Customer is now saying if we can't send the items he wish to receive his refund for the items that are not sent.

Total value of the order is SAR 214.59 and it was placed on Nov 20, 2019. Customer has a history of total 6 completed orders since July 2019, 2 orders are still in progress and have value of over SAR 100. The total value of completed orders is AED 2147.68. Customer has no similar or any complaints in the past.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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