Subject: Assistance with respect to ticket id - 324576
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Dec 2019 23:01:47 -0700 (MST)

Hi Team, 

We request you to help us to resolve the below issue as we have escalated twice for the same. 

Problem Statement: (Partially shipped order) 
Order Date: 31-Oct-2019 
Pickup completed Date: 22/11/19 
Order ID: 6449635908 
Tracking ID: 201911101283015 
Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped only 1 item. 

Customer history: 1 ITEM OUT OF 2 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The item which is not shipped is 159544588 - - Juniors Full Length Tights - Set of 2 and the cost of the item is SAR 21.00