Subject: Store Complaint - COC Case
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Dec 2019 16:47:10 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 296972 

Customer has complained against the Store Manager of Lifestyle, Dubai Festival City. She is reporting that she purchased a Maybeline shade from the store and mistakenly picked up the wrong shade, when she discovered that she did not open the product and next day went to the store to return it however, the manager made a big issue out of it and was ignoring the customer when she was talking to him. 

She is saying that she is a regular customer of lifestyle but won't shop with us any longer, the service is degrading day by day especially the return and exchange policy. She is also threatening to report this to consumer rights. 

We escalated this as per the matrix however, the email to Abdul Syed is getting bounced. Customer details are as mentioned below: 
Name: Farah khanjar 
Contact Number: 0502705599 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv