Subject: New Reply Received - Fwd: You haven't collected order number 9761961131
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Dec 2019 15:07:28 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Fwd: You haven't collected order number 9761961131  Ticket comment <div>Dear Team,</div>
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<div>   Waiting for long time please update whether the refund processed &amp; when it will be credited ?</div>
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<div>Regards <br><br><div id="AppleMailSignature" dir="ltr">Kandasamy <div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div>00971559565785</div>
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<div>On Dec 11, 2019, at 6:14 PM, Kandasamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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Dear Team,<div><br></div>
<div>   Kind reminder.</div>
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<div>Regards <br><br><div id="AppleMailSignature" dir="ltr">Kandasamy <div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div>00971559565785</div>
</div>
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<br>On Dec 10, 2019, at 7:00 PM, Kandasamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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Dear Team,<div><br></div>
<div>  Please confirm when the amount will be refund.</div>
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<div>Regards </div>
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<br><div id="AppleMailSignature" dir="ltr">Kandasamy <div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div>00971559565785</div>
</div>
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<br>On Nov 29, 2019, at 1:38 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div><div>Hi Kandasamy,</div></div>
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<div>Thank you for your reply.</div>
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<div>We see that even after getting confirmation mail you faced this issue with the collection of the item. We apologise for the inconvenience caused to you.</div>
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<div>Please be assured as we have now escalated this issue to our store higher authorities with the details about the issue you provided and they are closely working on this to fix it for you. </div>
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<div>Please allow us time to get this fixed for you.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/288942