Subject: Need assistance for ticket id - 286966
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 13 Dec 2019 04:19:08 -0700 (MST)

Hi Team, 

With respect to ticket id - 286966, the customer has reported to us that he has received the wrong item and he had a conversation over the phone with Mr. Malik and requesting to process the refund for the same as per the conversation. 

We request you to please get in touch with Mr. Malik and help us with the next step to be followed for this case. 

Regards, 
Manish