Subject: Need assistance with respect to ticket id - 326649
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 13 Dec 2019 04:12:08 -0700 (MST)

Hi Team, 

We have asked the Shipa team to provide the proof for delivery for the below issue. We request you to kindly see the attachment and suggest accordingly. 

Problem Statement: (Missing items) 

Order Date: Nov 22, 2019 

Order ID: 6453169853 
Tracking ID: S000246803119 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that there are two tracking ids S000262924049 for 5 items and S000246803119 for one item and have been shipped/Delivered from our side. 

Customer history: 1 item OUT OF 6 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161760776 - - ELLE Plain Mid Waist Palazzo Pants with Elasticised Waistband the cost of the item is SAR 75.00. 

Regards, 
Manish