Subject: C&C Order Delay
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 12 Dec 2019 18:50:11 -0700 (MST)

Hi Team, 

With reference to ticket ID: 284004 
Order number: 6451807169 
Store ID: Max - 60278, Max Thumama 

Order was placed on Nov 17, 2019 however, the status is still showing ready to ship. Warehouse has confirmed handing it over to Max Thumama but the store keeps asking to cross check with warehouse which we have done multiple times as well and they have confirmed handing it over to the same store. Store has confirmed not receiving the order. 

Customer is frustrated and angry, he now wants to cancel this order. Since we are not sure where the order is at this time, please look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 12 December, 2019 23:00:31 
Subject: Ticket No 284004, Order No 6451807169 - Refund to be processed for missing order at the store 

Hi Apoorv, 

With regards to Order no 6451807169, Store ID Max60278, customer placed an order for C&C on Nov 17, after follow ups WH confirms and given POD but store is saying that they don't have the order. Customer now wants to cancel the transaction and after sharing POD with the store, store is still not cancelling the transaction. 

Customer wants the refund now for his order. 

Please assist. 

Regards, 
Nikhil.