Subject: MAX Voucher Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Thu, 12 Dec 2019 18:41:12 -0700 (MST)

Hi Team, 

With reference to the order number: 6451701821 
Ticket ID: 330290 

Customer placed this order on Nov 17, 2019 and was supposed to receive vouchers once this MAX order was delivered. On hybris the status is showing delivered and the customer has also confirmed receiving the order however, vouchers were not sent. The value of this order is SAR 1041.60. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 11 December, 2019 01:38:47 

Hi team, 

with reference to order number:6451701821 

The customer is claiming that he was promised to get vouchers at the time of purchase but even after the delivery he did not get the ones. 

kindly do the needful. 

Regards 
Asjad