Subject: Careem Voucher Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Dec 2019 16:03:03 -0700 (MST)

Hi Team, 

With reference to the Ticket ID: 310932 
Order number: 6455494457 

Customer received the Careem voucher against this order and customer confirmed that he is a new user. When he tried using the voucher he is getting the error this voucher is expired. He is using it for Careem Now feature as well. Please find attached the screenshot of the error. We raised a Jira for the same under REL-74929 but we are receiving no replies and customer chasing for a resolution here. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv