Subject: Re: Wrong Delivery
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, Baraa Abukhadra <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Piyush Mani <[email-masked]>
Date: Thu, 12 Dec 2019 15:33:44 -0700 (MST)

Hi Jessie, 

Thank you for looking into this. 

Order: 6452920991 

The RTS that is made in this order is for the item which was delivered under AWB: S000251507647. Customer is reporting not receiving the items against the AWB: S000244373372. This order was sent in multiple tracking. 

We have received POD for both AWB however, in both Shipping label the national ID written over it is different. Customer has completely denied receiving the contents of AWB: S000244373372. PFA both POD. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Amani Khraisat" <[email-masked]>, "Baraa Abukhadra" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Piyush Mani" <[email-masked]> 
Sent: Thursday, 12 December, 2019 17:46:27 
Subject: RE: Wrong Delivery 

Hi Apoorv, 

I see that there was RTS made for this customer. 

[ mailto:[email-masked] | @Ali Mkhaimer ] [ mailto:[email-masked] | 
@Rawan Barghouth ] [ mailto:[email-masked] | 
@Amani Khraisat ] [ mailto:[email-masked] | 
@Baraa Abukhadra ] [ mailto:[email-masked] | 
@Mohammad Tarabishi ] 

Can you please call this customer and check if he really got the order? 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, December 12, 2019 6:05 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Piyush Mani <[email-masked]> 
Subject: Wrong Delivery 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6452920991 

AWB: S000244373372 

Ticket ID: 314100 

Customer is complaining not receiving this order. We raised this with Shipa and asked them to provide us with a POD which was shared with the customer. It appears that the ID mentioned on the POD does not belong to the customer. 

Also, we are receiving more cases where the courier is Shipa and the ID mentioned on POD does not belong to the customer. Customer is still chasing for the order. 

Please advise how should we proceed in this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 12 December, 2019 06:39:19 
Subject: consignment is delivered but not received by customer 

Hi, 

With reference to case number: 314100 

Order number: 6452920991 

Order Placed on 21 Nov 2019 

AWB: S000244373372 

The customer is complaining that one of the consignment is not been received by him but the status is showing delivered and the courier department also shared the POD of it with a different national ID number. 

Kindly look in this case. 

Regards, 

Piyush 

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