Subject: Re: Ticket No 330014 - Store Complaint
From: Jacob Jayan <[email-masked]>
To: Praveen Jawadi <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 12 Dec 2019 20:19:10 +0000

Hi Praveen,

Regards to the below complaint have contact the customer apologies for the inconvenience which caused by our team members customer were happy and thanked that we called. Ticket No 330014 been resolved and closed.

Note # The incident been shared with Splash manager .

Thanks & Regards
Jacob Jayan
CP SKG
________________________________
From: Praveen Jawadi <[email-masked]>
Sent: Wednesday, December 11, 2019 2:46 AM
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jacob Jayan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Ticket No 330014 - Store Complaint

Hi Jacob

What's the update on the below Custer concern?

Is the customer been contacted & resolved??

Regards
Praveen Javvadi

Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Malik Ismail <[email-masked]>
Sent: Wednesday, December 11, 2019 11:10:06 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Praveen Jawadi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Ticket No 330014 - Store Complaint

Dear Praveen,

Please assist on below store complaint.

Customer name : ashish chorangath

Contact no.0555623163

Kind Regards,

Malik Ismail

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Wednesday, December 11, 2019 6:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Ticket No 330014 - Store Complaint

External email sender, please take precaution.

Hi Team,

With reference to the Ticket ID: 330014

Customer has reported a complaint against the cashier in Burjuman Centre. We already escalated the same to the relevant team with all the customer details however, have received no response on the same.

Customer is asking what action have been taken by us against his complaint.

Please find the complaint below along with all the details and look into it. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 December, 2019 01:52:19
Subject: Ticket No 330014 - Store Complaint

Dear Apoorv,

There is as store complaint by a customer who visited Burjuman centre, i have forward it to the relevant team and resolved the case. Customer responded again and asking for the actions taken.

Customer Name is Ashish, mail id is [email-masked]<mailto:[email-masked]> and mobile no is +971-555623163.

The following were the customer's issue :-

1. He complained that a staff asked them rudely to hurry up the queue as the store will close at 11PM.

2. When he was waiting in the queue for the payment, a family ahead of him was waiting at the counter but billing was not processing, so he moved to other counter. There he was serviced by Ms. Cerwin, who asked him rudely whether he followed the queue. The other family intervened and replied that he was in queue. Then she replied 'Oh you came from that side' which was also rude.

3. When customer asked the name of the cashier, she showed her name badge furiously and informed the customer that if you wish to complain, the feedback box is there.

Regards,

Nikhil.

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