Subject: Missing item
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Dec 2019 09:08:51 -0700 (MST)

Hi Team, 

As per the below email customer is claiming that she has not recived the 2 items from her order: 9761050914. Agent has already escalated the case to warehouse but we are not receiving any update on the escalation. 

The missing items are: 
161773275 - - Bessie London Textured Shopper Bag with Zip Closure 
161408214 - - Textured Faux Leather Watch Box - 31x11x10.5 cms 

The total cost of the both item is AED: 137, We request you to look into this concern on priority basis and help us to resolve the case as customer is chasing us for her missing items. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, December 12, 2019 9:16:13 PM 
Subject: Missing item 

Hi Seeta, 

With reference to order number: [ callto:6452381268 | 9761050914 ] and ticket number: 276121, customer placed order on 19 Nov, 2019. 

Customer placed seven items under this order, however they are complaining that they haven't received two lifestyle products(161773275 - - Bessie London Textured Shopper Bag with Zip Closure and 161408214 - - Textured Faux Leather Watch Box - 31x11x10.5 cms). 

We have escalated to Warehouse team, however there is no response from the team. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh