Subject: RE: Expired Vouchers Received
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Dec 2019 12:11:52 +0000

Hi Apoorv,

Request for the voucher valid for 6 months.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 12, 2019 7:15 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Expired Vouchers Received

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9760187951
Ticket ID: 306095

Customer was supposed to receive vouchers after this order was delivered however, did not. We raised a Jira for the same but by the time they sent the vouchers to the customer - they were already expired. The value of this order is AED 138.10 and was placed on Nov 12, 2019, delivered on Dec 11, 2019. She was supposed to receive voucher worth AED 50 for this.

Please look into this and advise. Thank you.

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 December, 2019 04:32:12
Subject: Ticket No 306095, AED 50.00 Voucher expired

Hi Apoorv,

With regards to Ticket No 306095, customer placed an order on Nov 11, Order no 9760187951, and supposed to get AED 50.00 voucher for that order. Customer mailed us on 3rd Dec that she has not received the mail for the voucher. Jira was raised on Dec 05 and they sent a mail to customer for the voucher. The voucher validity was from Nov 11 to Dec 04, which was already expired.

Kindly look into this case and assist for a new AED 50.00 voucher for Max.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com