Subject: RE: Wrong Delivery Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Piyush Mani <[email-masked]>
Date: Thu, 12 Dec 2019 12:07:37 +0000

Hi Apoorv,

Since both orders are less than 100 and we don’t want the customer to wait, create an RMA and raise it to JIRA to process the refund.

Include the blanket approval in the JIRA ticket raised

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 12, 2019 7:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Wrong Delivery Issue

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 322890

Please have a look into the below case. In this case again Shipa has shared a POD with National Id but the ID is different from what the customer shared. Customer's ID starts with "2357" as per what customer told us under this ticket.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 December, 2019 03:47:15
Subject: Delivery issue

Hi,

With reference to case number: 322890

Order number 1 : 6454354022
Order number 2 : 6454739654

Customer is saying that the order is not been received by him and the POD which is shared by the courier (SHIPA) contains different national id which does not belong to the customer.

Kindly look into this case.

Regards,
Piyush

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