Subject: Late Delivery
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>
Date: Thu, 12 Dec 2019 00:11:55 -0700 (MST)

Hi Team, 

With the reference to order numbers: 6452469764 the order was placed on 20 Nov 2019 but till now the status is ready to be shipped with tracking ID:645246976422999991. Agent has already escalated the case to concern team but we have not received any update on the case. Customer is constantly chasing us for his order. 

With reference to order number: 6453899939 the order was placed on 25 Nov 2019, The customer placed order for 8 items and out of that 1 item has been collected from the customer and this item has been cancelled from the warehouse 159811658 - Adore - Gardenia and White Blooms Fragrance Oil - 30 ml. 

Now customer is chasing us for his rest of item and as per the hybris the order status is ready to be shipped with tracking ID: 645389993923999992. 

Reference to order number: 6453429728, the order was placed on 23 Nov 2019 and still it's not shipped from the warehouse. 

We request you to revert us ASAP so we can assist the customer accordingly because in most of the cases customer is constantly chasing us for their orders. 

Thank you for your understanding and awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar