Subject: Wrong Delivery Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Piyush Mani <[email-masked]>
Date: Wed, 11 Dec 2019 20:18:43 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 322890 

Please have a look into the below case. In this case again Shipa has shared a POD with National Id but the ID is different from what the customer shared. Customer's ID starts with "2357" as per what customer told us under this ticket. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 12 December, 2019 03:47:15 
Subject: Delivery issue 

Hi, 

With reference to case number: 322890 

Order number 1 : 6454354022 
Order number 2 : 6454739654 

Customer is saying that the order is not been received by him and the POD which is shared by the courier (SHIPA) contains different national id which does not belong to the customer. 

Kindly look into this case. 

Regards, 
Piyush