Subject: Wrong Delivery
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Piyush Mani <[email-masked]>
Date: Wed, 11 Dec 2019 19:04:42 -0700 (MST)

Hi Team, 

With reference to the order number: 6452920991 
AWB: S000244373372 
Ticket ID: 314100 

Customer is complaining not receiving this order. We raised this with Shipa and asked them to provide us with a POD which was shared with the customer. It appears that the ID mentioned on the POD does not belong to the customer. 

Also, we are receiving more cases where the courier is Shipa and the ID mentioned on POD does not belong to the customer. Customer is still chasing for the order. 

Please advise how should we proceed in this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 12 December, 2019 06:39:19 
Subject: consignment is delivered but not received by customer 

Hi, 

With reference to case number: 314100 

Order number: 6452920991 
Order Placed on 21 Nov 2019 
AWB: S000244373372 

The customer is complaining that one of the consignment is not been received by him but the status is showing delivered and the courier department also shared the POD of it with a different national ID number. 

Kindly look in this case. 

Regards, 
Piyush