Subject: Re: [#330898] - Re: تحديث عن طلبك من هوم بوكس
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Home Box <[email-masked]>, [email-masked], "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Dec 2019 07:02:55 -0700 (MST)

Hi Jessie, 

Sorry for the late response. We have coached the agent on this and will make sure this wont happen again. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Home Box" <[email-masked]>, [email-masked], "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 11, 2019 5:10:02 PM 
Subject: RE: [#330898] - Re: تحديث عن طلبك من هوم بوكس 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@[email-masked] ] 

Why are we sending escalations from [email-masked]? 

From: Home Box <[email-masked]> 
Sent: Wednesday, December 11, 2019 3:37 PM 
To: [email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#330898] - Re: تحديث عن طلبك من هوم بوكس 

External email sender, please take precaution. 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/330898 | #330898 ] raised by اعتدال البلوي ( [ mailto:[email-masked] | [email-masked] ] ). 

Problem Statement:(Late Delivery) 

Order Date : Nov 23, 2019 

Order ID: 6453445976 
Tracking ID: S000253492039 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 23/11/2019 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 

Shafeeque 

330898:1125156 
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