Subject: Re: order Partially delivered #6444901318
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 11 Dec 2019 06:25:21 -0700 (MST)

Hi Team, 

We have escalated this issue to schin for refund approval two times but we did not get any response. 
Kindly check and assist us. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 25 November, 2019 12:20:48 
Subject: RE: order Partially delivered #6444901318 

Hi Fauzan, 

Escalate this to the Sachin with the complete case history to get an approval for refund instead. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman [mailto:[email-masked]] 
Sent: Monday, November 25, 2019 7:00 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: order Partially delivered #6444901318 

External email sender, please take precaution. 

Hi Team. 

with reference to ticket: 210833 

order No: 6444901318 

Tracking No: 45035410976 

the order was placed on Sep 10, 2019 . and as per hybris the order is delivered on Sep 14, 2019 . However customer claiming that one item is not delivered ( 161092485 - - Juniors Crown Baby Walker ), and as per Aramex website the shipment is partially delivered on 14 Sep 2019 . We have escalated to Aramex to deliver the remain items but they reply to us ( As per team complete pc got delivered to the customer ). However customer back to us again that he has not received the all item. we have escalated again to Aramex on 17 Nov 2019 but no reply from there side. 

Kindly check and assist us in this case. 

Regards, 

Fauzan 
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