Subject: RE: Store Complaint
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Saad Alonaizi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Dec 2019 05:11:12 +0000

Hi Saad,

Please do the needful.

Customer name Widura Weerasinghe
contact no. 561123077

Kind Regards,
Malik Ismail
From: Apoorv Joshi [mailto:[email-masked]]
Sent: Tuesday, December 10, 2019 3:13 AM
To: Malik Ismail <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Saad Alonaizi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Store Complaint

External email sender, please take precaution.
Hi Team,

Any updates on the below case? Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 December, 2019 19:25:36
Subject: RE: Store Complaint

Hi @Saad Alonaizi<mailto:[email-masked]>,

Please assist on below store complaint.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 03, 2019 4:48 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint

External email sender, please take precaution.
Hi Mustehsan,

Thank you for pointing that out and apologies for the same. We will ensure mentioning all the details going forward when escalating to Saad or any other Higher level escalation.

Regarding the email, @Malik, as discussed can we please do the needful so customer's complaint can be looked into. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 December, 2019 16:54:39
Subject: Re: Store Complaint

Hi @Apoorv Joshi<mailto:[email-masked]>,

I am not sure if Saad can see the entire details in the email forwarded to him, plus there are no customer details mentioned in the email :

Can you verify?
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 December 2019 at 9:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 266773

Customer is complaining that they visited a store(Centrepoint) near Rashid mall and the staff members we not so helpful with the customers. They were talking to each other even though customer is asking for assistance. Customer says that the staff members were very arrogant and unprofessional while communicating with customer. As a result, customer had to leave the store with dissatisfaction and with a bad image about us.

This case has already been escalated to Saad however, no response in 10 days.
​
Customer's contact number: 561123077

Please look into this and advise. Thank you.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com