Subject: KSA MAX Discount voucher Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 10 Dec 2019 19:14:00 -0700 (MST)

Hi Team, 

With reference to the order number: 6450576633 

Customer placed this order on Nov 9, 2019 and was supposed to receive vouchers worth SAR 300 once this order was delivered however, the customer have not received any as a part of promotion on MAX. This order was delivered on Nov 13, 2019 and the value of the order was SAR 414.10. Order status is already updated to delivered. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 11 December, 2019 02:07:00 
Subject: KSA MAX Discount voucher 

Hi Team, 

Subject : MAX discount docher . 
With reference : order id 6450576633 . 

The customer received his order on 19.11.2019 but did't get discount vouchers due to not to update order status, 
and now the offer period has been over. 

kindly provide us a new voucher, 

Regards 
Ataullah