Subject: Order Delay Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 10 Dec 2019 15:05:21 -0700 (MST)

Hi Team, 

With reference to the order number: 6451508243 
Ticket ID: 285453 

Customer placed this order on Nov 15, 2019 and the status is still showing ready to ship. Customer is chasing for his order badly and we have received no response on the same after multiple escalations. Customer is asking to cancel the order and return the amount if the order can not be delivered. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv