Subject: Ticket No 330014 - Store Complaint
From: Nikhil Bishnoi <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 10 Dec 2019 13:22:19 -0700 (MST)

Dear Apoorv, 

There is as store complaint by a customer who visited Burjuman centre, i have forward it to the relevant team and resolved the case. Customer responded again and asking for the actions taken. 

Customer Name is Ashish, mail id is [email-masked] and mobile no is +971-555623163. 

The following were the customer's issue :- 
1. He complained that a staff asked them rudely to hurry up the trials. 
2. When he was waiting in the queue for the payment, a family ahead of him was waiting at the counter but billing was not processing, so he moved to other counter. There he was services by Ms. Cerwin, who asked him rudely whether he followed the queue. The other family intervened and replied that he was in queue. Then she replied 'Oh you came from that side' which was also rude. 
3. When customer asked the name of the cashier, she showed her name badge furiously and informed the customer that if you wish to complain, the feedback box is there. 

Regards, 
Nikhil.