Subject: Wrong order number
From: Rehan Khan <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 9 Dec 2019 23:42:02 -0700 (MST)

Hi Team, 

Customer claims that he purchased items from our website after deducting the amount he received a message that his order is cancelled. 

So now he is asking how can he get his amount back. 

But when i try to check on Hybris with his order number, mobile number even with his email ID so it shows nothing. 

Please look at this case. 

Order number - 8362909331 
Mobile number - 60493684 
Email ID - [email-masked] 

Ticket number - 298254 

Regards 
Rehan