Subject: Order Delay, Missing items Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Dec 2019 15:40:33 -0700 (MST)

Hi Team, 

With reference to the order number: 6450040840 
Ticket ID: 253745 

Customer ordered the following items in this order: 
1. 160548622 - Minmie Printed Lunch Bag with Zip Closure - 4 Quantity 
2. 161689540 - Maped Technic Wings Eraser - Set of 2 - 5 Quantity 

Second item was sent via Aramex under the AWB: 45047889294 and we only sent 2 items instead of 5. 

First item is still showing ready to ship. 

We have already escalated to WH as per the matrix to confirm how many items are sent via Aramex and to update us on the shipment which is still showing Ready to ship. We are receiving no response for the same. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv