Subject: Voucher Not Received
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Dec 2019 14:37:26 -0700 (MST)

Hi Team, 

With reference to the order number: 6451328616 
Ticket ID: 257459 

Customer reported that she placed this order and was promised that she will be receiving 2 vouchers worth SAR 200 once this order was delivered. This order has already delivered at this time and no voucher has been sent to the customer for the same. We already raised to Jira for the same but they mentioned that there is no such promotion. This is a MAX Order, placed on Nov 14, 2019. Delivered on Nov 19, 2019. Total value of order was SAR 220. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv