Subject: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991 JEDDAH CNC
From: Suvadeep Saha <[email-masked]>
To: Jessie Caparas <[email-masked]>, Vinod Sharma <[email-masked]>, "Elvis V. Garcia" <[email-masked]>, Qazi Mohammed <[email-masked]>, Arnel Navor <[email-masked]>, Vishal Arora <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shatakshi Pandey <[email-masked]>, Hamza Hafeez <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Murtaza Merali <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anwar Abdullah <[email-masked]>, Su
Date: Mon, 9 Dec 2019 12:01:51 +0000

Dear Jessie,

Already subjected order received at store on 4th OCT’19 below find the POD.

@Arnel Navor<mailto:[email-masked]>still store receiving not been streamlined. Order received on 4th OCT’19 & till date not handed over to customer.
@Vishal Arora<mailto:[email-masked]> need to penalize store for such incidents.

Regards
Suvadeep Saha
Ecom Ops
Mob-0540227971
Extn - 4641

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 2:03 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>; Mazen Massalkhi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991 JEDDAH CNC
Importance: High

Hi @Suvadeep Saha<mailto:[email-masked]> @Vinod Sharma<mailto:[email-masked]> @Elvis V. Garcia<mailto:[email-masked]>

@Qazi Mohammed<mailto:[email-masked]> can you please check if this order is physically in the store? Store Code: 2144

This case has been pending since October 1st.

Do we have an update now where this order is?

We are not able to do a refund or anything else to resolve this case.

We need to get an urgent update from you to resolve this case.

Please get back to us asap.

From: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 2:46 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>; Mazen Massalkhi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991 JEDDAH CNC

Dear Elvis,

Provide POD for the subjected shipment.

Dear Vishal,

Subjected shipment order on 1st OCT’19 & query been raised after 2 months.

Need to have robust process for store receiving.

Regards
Suvadeep Saha
Ecom Ops
Mob-0540227971
Extn - 4641

From: Vishal Arora <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 9:34 AM
To: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991

Hi Lalit,

Looping Suvadeep.

@Suvadeep Saha<mailto:[email-masked]> could you please share the POD for the subject order on priority?

Regards,
Vishal

From: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 10:30 AM
To: Shoemart <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991

HI,

The order is shipped by WH and is pending to be received by store.
Can you please reach out to store.

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 10:12 AM
To: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Murtaza Merali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#184238] - Follow up on C & C - 6447015210 - 644701521023999991

External email sender, please take precaution.
Hi Lalit Ratnala,
As per tracking ID (644701521023999991) the order is still ready to ship.

Kindly update the order status and arrange an urgent delivery. kindly note that the customer will travel tomorrow morning and need this urgently.

Order number: 6447015210

Best Regards,
Suha Ali

On Sun, 8 Dec at 10:08 AM , Shatakshi Pandey <[email-masked]<mailto:[email-masked]>> wrote:

Hi,
Thank you for writing.
I am on a personal leave till 14th December. I shall resume office from Sunday, 15th Dec.
In case of any urgent issues please contact [email-masked]<mailto:[email-masked]>.
Thanks
Shatakshi Pandey
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com