Subject: Ticket Assigned - Conversation with Spinning Watermelon
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 09:11:38 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Spinning Watermelon Spinning Watermelon                    Good morning           12:43 PM, 09th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:44 PM, 09th Dec                     Spinning Watermelon                    Im trying to return order i got already online but the system refuse           12:45 PM, 09th Dec                     Spinning Watermelon                    im now in the store           12:45 PM, 09th Dec                     Spinning Watermelon                    they cannot solve the problem           12:46 PM, 09th Dec                   Fauzan                   can you please share the order number           12:46 PM, 09th Dec                     Spinning Watermelon                    6454389962           12:46 PM, 09th Dec                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:46 PM, 09th Dec                     Spinning Watermelon                    okay           12:46 PM, 09th Dec                   Fauzan                   Thank you for holding up            12:48 PM, 09th Dec                   Fauzan                   as per our system and records there is no any return request and you can return at store           12:48 PM, 09th Dec                   Fauzan                   can you please try again           12:48 PM, 09th Dec                     Spinning Watermelon                    Okay           12:49 PM, 09th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:51 PM, 09th Dec                     Spinning Watermelon                    Yes           12:52 PM, 09th Dec                     Spinning Watermelon                    done thank you           12:52 PM, 09th Dec                     Spinning Watermelon                    but why pills separated in two parts           12:52 PM, 09th Dec                     Spinning Watermelon                    one will return to my account and the other will be as voucher when i will buy online           12:53 PM, 09th Dec                     Spinning Watermelon                             12:54 PM, 09th Dec                   Fauzan                   the  refund has been separated in two parts due to you have used a voucher of  SAR 43.75           12:55 PM, 09th Dec                   Fauzan                   Is there anything else I can help you with?            12:56 PM, 09th Dec                     Spinning Watermelon                    Yes please           12:57 PM, 09th Dec                     Spinning Watermelon                    Other refund of another order not yet done and already week now passed           12:59 PM, 09th Dec                     Spinning Watermelon                    Order number           12:59 PM, 09th Dec                     Spinning Watermelon                    6452404350           12:59 PM, 09th Dec                     Spinning Watermelon                    can you check please           12:59 PM, 09th Dec                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           01:00 PM, 09th Dec                     Spinning Watermelon                    Sure           01:03 PM, 09th Dec                   Fauzan                   we would like to inform you that the refund of SAR15.00 has been done from our end on 01 Dec 2019.  Please note it may take an additional 2-15 business days to process the refund to your account as per the bank norms.  ​           01:04 PM, 09th Dec                     Spinning Watermelon                    Okay           01:05 PM, 09th Dec                   Fauzan                   Is there anything else I can help you with?            01:06 PM, 09th Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           01:08 PM, 09th Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:11 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/328377