Subject: Newsletter Subscription Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Dec 2019 15:54:18 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 239072 
Customer's registered email address: [email-masked] 

Customer is reporting receiving newsletters from Centrepoint even after unsubscribing. We raised a Jira for the same under REL-72259 and was advised that this has been unsubscribed and she should no longer receive them. However, customer reported to us again that she is continuously receiving them again, we raised this with the Jira team again. They have advised to raise this with the team who is sending the customer newsletters so her email address can be unsubscribed from them. 

We are unsure as to which team this needs to be escalated further. Please advise. Thank you. 

Regards, 
Apoorv