Subject: C&C Order Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Dec 2019 15:29:34 -0700 (MST)

Hi team, 

With reference to the order number: 6450309909 
Ticket ID: 241868 

Order placed on Nov 6, 2019 and the status is still showing ready to ship. We have escalated this as per the matrix however, we are not getting a response from the store on the same to confirm if they have the order. The case history shows that due to some technical issue in Sahla App the status of the order was not getting changed however, the issue appear to have been repaired and the status of this order still has not changed. We are not getting any confirmation from the store either. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv