Subject: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Dec 2019 15:11:34 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 244144 

Customer made a purchase at Shoemart, Bur Dubai(Near Al fahidi metro station) and returned the item due to bad quality product he received. He is saying that he does not want to have the item repaired but wants a replacement or cash refund. 

Attached is the customer's return receipt. Customer is requesting for a call: 0553221676 

The invoice #200531024910 dated:11 Oct 2019 and Return RI:117001 dated:1 Nov 2019 

We have escalated this to store related team as per the matrix on Nov 21, 2019 and no response regarding the same. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv