Subject: Missing Item Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Dec 2019 12:23:51 -0700 (MST)

Hi Team, 

With reference to the order number: 6446920097 
Ticket ID: 189417 
AWB: FC10010010007 

A total of 6 items are showing delivered under this tracking however, customer has reported that out of those 6 items he did not receive 3 items. The items which are missing are the following: 
160779609 - - Juniors Textured Shawl Wrap 
160862986 - - Chicco Double Soother Holder 
153740993 - - Juniors Long Sleeve Bodysuit 

We have escalated as per the matrix however, we have received no response on the same. The case is pending since 2 months. Please look into this and help us close this. 

Thank you for your help! 

Regards, 
Apoorv