Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Dec 2019 09:33:29 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: 	Your Click & Collect order is confirmed!  Ticket comment <div id="yMail_cursorElementTracker_1575798164994">The order is well received. Thank you for your support</div>
<br id="yMail_cursorElementTracker_1575798153977"><br><div id="ymail_android_signature"><a href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 8, 2019 at 6:12 AM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9425343850"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 291430</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 291430<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Fauzan Musalman : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Abdullah,<br><br>
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<div dir="ltr">Thank you for reaching out to us and apologies for the delay in response.<br><br>We can see that your order # 6452180962 placed on 19/11/19 has been delivered successfully to the store and already collected by you on 29/11/19. We understand that there was a delay in delivering the order and we sincerely apologise for that however the concerned teams had been notified already to deliver the order on priority.<br>
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<div dir="ltr">We hope everything went smoothly and there were no issues. In case there are any other queries or concerns, please reach out to us anytime.<br>
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<div dir="ltr">Thank you for the patience and cooperation.<br><br>Your Friends,<br>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/291430