Subject: Re: Ticket No 300887, Order No 6452616279
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Manager Thumama <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>, Saumya Kotiyan <[email-masked]>, Shriram Srinivasan <[email-masked]>
Date: Sun, 8 Dec 2019 01:27:38 -0700 (MST)

Hi Jessie 

please accept my apology on this and we will make sure that before escaltered any C&C cases will put the all required details 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manager Thumama" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Anwar Abdullah" <[email-masked]>, "Saumya Kotiyan" <[email-masked]>, "Shriram Srinivasan" <[email-masked]> 
Sent: Sunday, 8 December, 2019 13:42:16 
Subject: RE: Ticket No 300887, Order No 6452616279 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] 

When escalating C&C concerns, please include the store code. 

Regards, 

Jessie 

From: Malik Ismail <[email-masked]> 
Sent: Friday, December 6, 2019 7:01 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manager Thumama <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Saumya Kotiyan <[email-masked]>; Shriram Srinivasan <[email-masked]> 
Subject: RE: Ticket No 300887, Order No 6452616279 

Hi [ mailto:[email-masked] | 
@Manager Thumama ] , 

Please check and confirm if C&C 6452616279 received at your store. 

Awaiting your feedback. 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 06, 2019 3:48 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ticket No 300887, Order No 6452616279 

External email sender, please take precaution. 

Hi Team, 

With reference to ticket # 300887 

C&C Order # 6452616279 

Order was placed on Nov 20, 2019 , and the status of order still Ready to ship . We have escalated two times to warehouse on 2 Dec 2019 , and 5 Dec 2019 , but we are not getting any response from warehouse. and customer chasing for his order. 

Kindly check and do the needful. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 6, 2019 3:14:36 AM 
Subject: Ticket No 300887, Order No 6452616279 

Dear Fauzan, 

With regards to Order No 6452616279, the order was placed on Nov 20, and the status is 'ready to ship'. I have enquired from Sagaya on 2nd and again escalated to 2nd level on 5th, but haven't heard anything from them. 

Kindly do the follow up. 

Regards, 

Nikhil. 

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