Subject: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Dec 2019 16:26:13 -0700 (MST)

Hi Team, 

With reference to the order number: 9761330478 
Ticket ID: 277838 

This order was placed on Nov 20, 2019 and was collected on Nov 24, 2019. Customer is complaining that she never collected this order and when she went to the store, store staff informed her that they mistakenly handed over her order to the wrong customer. She is complaining why did they hand over her order to any other customer without her Emirates ID. 

The store staff further told her they will collect her order from the customer to which this order was wrongly delivered and will deliver this to her on Wednesday, Dec 4, 2019 but she hasn't received her order yet. Customer has to go back to her native country and is asking to assist her with this. 

Customer's name: Maryam Fatima 
Contact Number: +971508089007 

We have already escalated this as per matrix however, we are not getting a response the ticket. Please look into this and advise. Thank you. 

Regards, 
Apoorv