Subject: Return Issue for order #6447034656
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Dec 2019 14:31:09 -0700 (MST)

Hi Team, 

With reference to ticket # 227225 
Order # 6447034656 

In this order customer claiming that he has returned the all items of the order, and as per hybris only one item ( 3 pieces ) not returned which is non returnable item ( 156739555 - - Rimmel Brow Styler Kit ) ( SAR120.00 ). we have escalated to return conloc WH to update us if we have received the item or not under RMA and AWB: 
RMA: 22677063 . AWB: 45043280741 
RMA: 22679051 . AWB: 45043280914 
RMA: 22680082 . AWB: 45043590023 

We are not getting any response from WH, However customer now asking for the refund or to return the items back to him. 
Kindly check and assist us ASAP. 

This case is pending since 4 Nov 2019 

Regards, 
Fauzan