Subject: Re: cancellation issue order #6448998290
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Dec 2019 11:24:05 -0700 (MST)

Hi Team, 

We are still waiting update on this case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 4 December, 2019 06:23:51 
Subject: cancellation issue order #6448998290 

Hi Team, 

With reference to ticket # 221666 
Order # 6448998290 

Order was placed on Oct 24, 2019 . and till now no consignment has been generated for this order, we have tried to cancel the order but it getting failed so we have escalated this to JIRA team to cancel the order to refund for customer, But JIRA team updated us ( Before canceling this item # 161310070 - for this order # 6448998290, kindly check with the WH team whether this item is canceled or not from their side. ). However we have escalated the same to warehouse but there is no any update from warehouse. 
Kindly check and do the needful. 

This case is pending since 31 Oct 2019. 

Regards, 
Fauzan