Subject: RE: Wrong WWD Item
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 6 Dec 2019 06:17:20 +0000

Hi Apoorv,

Did we offer a return and refund?

Regards,
Jessie

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 6, 2019 9:39 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Wrong WWD Item

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6454315872
Ticket ID: 296158

The mentioned order was placed on Nov 27, 2019 and was delivered on Nov 30, 2019.
Customer is reporting that what she order was item ID: 161511604 - - Minnie Mouse Printed Toddler Car Seat, which is a Baby car seat for babies up to 12 years of age or up to 36Kg weight. What she received is this item:

which is for babies under 12 months old. Please find attached the image for the item the customer has received. Customer is requesting to receive the item that she ordered. We have raised this as per the matrix with images and the reason.

Please look into this and help us close this case. Thank you for your help!

Regards,
Apoorv

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