Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Dec 2019 20:11:50 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    This is regarding order number 976291397           12:01 AM, 06th Dec                     User                    I ordered a set of 3-trolly bag - lunch bag but the bag I received was very much different from the picture, as in the picture it had 4 wheels while the one I got has only 2 wheels and the handle is also different from the picture           12:04 AM, 06th Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:04 AM, 06th Dec                     User                    so I’m requesting an exchange of the one I have to the one which is actually in the picture           12:04 AM, 06th Dec                     User                    Will that be possible?!           12:05 AM, 06th Dec                   Fauzan                   can you please share the correct order number           12:05 AM, 06th Dec                     User                    9762913979           12:06 AM, 06th Dec                   Fauzan                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 
You can contact our customer support team on (800746778953) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           12:07 AM, 06th Dec                   Fauzan                   Is there anything else I can help you with?            12:08 AM, 06th Dec                     User                    

  
  So I can exchange it from the store?  
           12:09 AM, 06th Dec                   Fauzan                   yes you can exchange it from the store           12:10 AM, 06th Dec                     User                    Okay thank you           12:11 AM, 06th Dec                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:11 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/317761