Subject: Re: Order Delay
From: Vaibhav Ohri <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 5 Dec 2019 19:37:07 +0000

Dear Malik

Share the tracking id please.

Regards

Vaibhav ohri
________________________________
From: Malik Ismail <[email-masked]>
Sent: 05 December 2019 20:16:01
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Order Delay

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Any updates ?

Regards,

Malik Ismail

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 05, 2019 8:28 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Delay

External email sender, please take precaution.

Hi Team,

With reference to the order number: 9761197843

Ticket ID: 279981

Customer placed this order on Nov 20, 2019 and the order has still not been delivered. The LMG tracking shows the last attempt was made on Nov 25, 2019 and no other attempts after that. Customer has reported he is receiving no calls from the courier for the delivery. We have escalated this to LMG as per the matrix however, no response on the same.

Please look into this and advise. Thank you for your help!

Regards,

Apoorv

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