Subject: Order Delay
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 5 Dec 2019 09:28:29 -0700 (MST)

Hi Team, 

With reference to the order number: 9761197843 
Ticket ID: 279981 

Customer placed this order on Nov 20, 2019 and the order has still not been delivered. The LMG tracking shows the last attempt was made on Nov 25, 2019 and no other attempts after that. Customer has reported he is receiving no calls from the courier for the delivery. We have escalated this to LMG as per the matrix however, no response on the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv